We grew our supply of freelance researchers from 1000 to over 9000 in 2 years. In order to provide each new researcher with a common onboarding experience, I created the Wonder Welcome Packet. This was their first official document, establishing the foundation of their understanding of How Wonder Works, their community of fellow global researchers, and code of conduct.
Onboarding continued with a full orientation and 2 weeks of mentorship with a senior researcher, who supports both research performance and community engagement.
Cathy Huang 